Moneris
Wix POS Integration
Led the integration of Moneris' checkout portal with Wix POS, improving payment processing and enhancing customer satisfaction and retention by 50%, ultimately driving $3M in revenue within the first six months post-launch.
The success of my project enabled Wix customers to process and accept payments through Moneris' checkout portal, enhancing user interface functionality, and increasing ease of payment processing.
RBC
PEGA Payment Verification System enhancement & integration)
Spearheaded the PEGA Payment Verification System enhancement project at RBC to address efficiency challenges in AML verification processes and increase transparency in payment verification. Completed the project by optimizing CRM workflows with automation, resulting in a 40% improvement in team efficiency, and achieved a 15% increase in annual revenue.
CIBC
(Fraud Mitigation Software Integration & Authentication System enhancement)
Championed the implementation of a Voice recognition software to mitigate Credit Cards & Account takeover fraud. Interfaced with project sponsors, Developers and key stakeholders to design an enhanced verification software that was integrated into the bank's authentication system, effectively reducing credit card fraud cases by 70% as reported in the Q4 annual report.
Sprint-TMobile
Sprint to Tmobile –M&A CRM Integration & Acquisition
Led the integration and migration of Sprint’s legacy systems to T-Mobile’s cloud-based platforms, significantly enhancing scalability, reducing operating costs drastically, and achieving a seamless CRM consolidation that improved sales lead conversion by 40% upon commercialization.
